Business & Commerce Training:

• Information technology training
• Customer services & contact/call centre training
• Business administration

The programmes we offer includes individual support, or group workshops designed to meet your organisation’s specific training needs; using procedures and systems at times to suit both the employee and your business.

Information technology training:

We are flexible and responsive to the demands of industry and able to organise short courses over a wide range of IT systems and applications. Our IT Academy is CISCO accredited and is the only assessment centre in Shropshire where students may sit final online exams for the following programmes.

• Certified Network Administrator (CCNA) qualification
• Feeder programs
• IT Essentials 1 and 2
• Comp TIA A+ Certificate
• Server+ Certificate.

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Customer services & contact/call centre training:

Often the people in administration, customer service or call handling are the first contact that customers have with your organisation. First impressions are important, as is the on-going image that develops. Good internal relationships between colleagues will also build an efficient and effective team.

In addition to focussing and motivating your staff with the opportunity to gain a recognised qualification, TCAT Business Solutions’ courses offer numerous benefits to business. A well trained team who can respond quickly to the needs of customers and colleagues will help build morale, promote a positive external image and increase business efficiency.

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Business administration:

In addition to bespoke IT training, customer services and call centre training programmes our other business administration training includes:

• Office skills
• Management training & development

(make an enquiry)